The Multivex Group
Was founded in San José, Costa Rica, in 1983. With extensive experienca in Human Resources and Support Services experience, we attend more than 750 companies in Costa Rica, from offices in San José. Since the middle of 2.000, Multivex structured a network of offices to extend our services Central America and the Caribbean. Each office is managed by native professionals of each country, with a great knowledge of the local market. As a result, you can get regional service from any country, with only one coordinator contact.
Mission
To help organizations achieve and maintain a leadership position in the industry by supporting Recruiting, Staffing and Outsourcing. To achieve our mission we will provide the full spectrum of industry – specific recruiting, consulting, and measurement services that organizations need to achieve and maintain their leadership position. We will do it through friendly, caring people who give responsible and flexible services to our customers.
Vision
To be recognized as the most talented, knowledgeable, and effective Regional Company in the fields of Recruiting and Outsourcing.
Human Resources
When you require to catch the best available talent for a special position in your organization, we at Multivex Group, offer our Global Headhunting Special Service. Combining our extensive contact network of recruiters in Latin America, United States and Europe, with our leading edge commercial intelligence techniques, we can find the right executives that can make the difference for your organization, wherever they are located in the globe. By the characteristics of these type of assignments, they are only handled by the Director of each Office For this service, we accept assignments for positions with annual compensation packages of $60.000 and above..
For Recruiting and Staffing, we have three Specialized Divisions. Top Management Middle Positions Clerical Top Management.- This division recruits all the upper management levels. The most frequent positions in this modality are: Director / General Manager Director / Marketing Manager Director / Financial Manager Director / Human Resources Manager Director / Administrative Manager Director / Production Manager Director / Information Services Manager Middle Positions.- This division recruits middle management and supervisory positions, and also all other positions that require a university degree. Clerical.- This division recruits administrative positions for the office. The most frequent positions in this modality are: Bilingual Executive Secretary or Spanish only Bilingual Receptionist or Spanish only Messenger / Collector / Driver Accountant / Accountant Assistant Credit and Collection Agents Office Clerks Salesmen with or without Car Computer Operators / Data Entry Electronic Technicians / Electro Mechanics Counters
There are several reasons that can make our Associate Personnel System, an excellent solution for your staffing needs. Headcount limitations in Multinationals Foreign Companies that do not want to incur in Labor Related Risks Companies without Legal Entities in a particular Country Companies that want to concentrate in their Core Business High Rotation Positions. Under this practical program, we hold your employees in our payroll, while your company keeps all the operative control with great flexibility . We accept Open Agreements starting with as few as One Employee. We have extensive support programs, saving plans, and special incentives for our Associate Personnel, to make sure they feel peaceful and secure.
When your company requires any kind of Temporary Personnel, just for one day, one week, one month or one year, our Temps Service is the best solution. The principal advantage of this system is that your company does not incur in any labor related responsibility with these employees. When the contract is finished, you are not required to pay any additional labor related expenses. Your company only receives a invoice of our company for the contract of services. Our Temps have: - All Labor Related Benefits mandated by law in each Country. - Sickness and Accident Insurance - Complete Background Checking
Would you like to have a system to extend the trial period for your employees to five months before signing a permanent contract? Would you like to have a significant reduction in the total cost of each employee during the first contract year? Would you like to have an external program for recruiting permanent personnel without additional cost for your company? If your answer is YES to any one of the above, our Temps to Permanent System can be an effective solution to manage the high rotation positions in your company. The system works in a very simple manner: We recruit the employees and hold them in our payroll for a period of two months. After two months, you decide if you want to transfer these employees to your payroll, in this case, you would be starting a new trial period for them, that can be extended for three additional months. If you keep or terminate the employee, there is always an important reduction in the total cost during the first year.
Our proprietary Human Resources and Payroll Management Software, developed by our sister company AMBI, PL Millenium is specially designed to process any type of payroll. We can process your payroll and pay your employees' salaries (by check, electronic transfers or cash) in any currency you select (local , U$ dollars or Euros). We take care of all the required reporting, payments, deposits and deductions, according to the local laws of each country. We handle a variety of insurance plans, according to the regulations of each country.. We can manage your travel and expense accounts, car leasing programs, incentives programs, and any other specific need your company could have.
Your company can convert any fixed expense to a variable expense, using our Outsourcing Services. Some activities suitable to be contracted as Outsourcing are: - Customer Service - Secretarial Services - Record Keeping - Data Entry - Accounting
This is the most revolutionary solution to transform totally or partially your Human Resources Department. For a fixed monthly fee, we conduct the most common Human Resources tasks for your company from any of our offices: - Recruiting and Staffing - Personnel Management - Payroll Processing Using this service, you can have a modern and efficient system for all your Human Resources needs at a fraction of what it would cost you to set it up internally in your company.. This program is designed for: - High Rotation Positions - Small Companies that require Professional Management of Human Resources but do not have the required funds to run their own HR Department. - Big companies that prefer to concentrate their attention in their Strategic or Core Business.
We provide professional models for your presentations or events. Our models are educated, have a college level, excellent presentation, and they are prepared to interact with the public in a professional manner, in accordance with the image of your company. In other words, we offer more than a "pretty face".
Displays and Product Demonstrators
When you consider handling your products in the supermarkets, we arrange an extensive variety of solutions for your company, we are here to help you, in any of the following three modalities:: Associate Personnel Complete Project Condominium Program Associate Personal.- We hold your personnel in our payroll, keeping your company total control and supervision of the display and exhibition program. Complete Project.- We manage, control and supervise your display and exhibition program, according with your marketing, distribution and exhibition plans. Condominium Program.- We arrange four to six companies with no competitive products, and establish a joint display and exhibition program, using the same sales points, resulting in a substantial saving for each participating company.
Our exclusive Program of "Trained Cashiers" allows you to hire trained cashiers, that attended an special training program in this field, so they can immediately start producing results for your company. This Program is specialty designed for: - Banks - Supermarkets - Department Store
Our exclusive "Trained Salespersons" program allows you to hire salespersons who attended a training program conducted by an expert in this field, so they can immediately start producing results for your company.. This program is specially designed for: - Distribution Companies - Importers - Service Companies - Financial Institutions - Insurance Companies
Marketing Services
We offer the following Specialized Services for Call Centers - Recruiting and Staffing - Outsourcing for Work Stations - Complete Outsourcing Recruiting and Staffing.- We recruit and select telephone operators in any language and manage them in any of our modalities (Associate Personnel, Temps or Temps to Permanent) Outsourcing of Work Stations .- We run complete work stations in our own facilities, giving the maximum flexibility to our clients. Complete Outsourcing .- We can manage your complete Call Center , in your or our facilities.
We have a variety of solutions for all the Support Needs of our clients. We can run Support Programs in the following modalities: - Physical Stations in Specific Points - Telephonic Support with 800 Lines - Internet Support
The best way to measure market tendencies, consumer preferences, and commentaries from clients, is through small surveys. The low cost of these projects permits to repeat them periodically, which improves the quality of the information obtained, making them superior and more useful, than expensive market research done with traditional methods. Telephone Surveys can be used to measure: - Brand Awareness - Acceptance of New Products - Service Satisfaction - Consumer Preferences - Advertising Recall - Impact of Competition We can handle Telephone Surveys in one country, or through all Central America and the Caribbean.
We can be in charge, totally or partially, of the organization of all your Public Relations Events: - Presentations - Seminars - Meetings - We provide the following services: - Database Assembling / Attendants Lists - Invitations Distribution - Telemarketing Confirmations - Facilities Procurement - Food and Beverages - Transportation - Sound and Video - Attendants Reception - Entertainment - Attendance Statistical Reports - Follow Up We provide this service for one country, or we can arrange it for all Central America and the Caribbean
We can manage all the logistics of your consumer promotions, under the modality of "Complete Project" or "Partial Involvement" Some of the tasks we handle are: - Participation Boxes Management - Coupon Gathering - Inbound Telemarketing - Logistics Coordination - Results Evaluation We provide this service for one country, or we can arrange it for all Central America and the Caribbean
We have our proprietary CRM Software "Ambit", developed by our sister company AMBI, trough which we offer the following services: - Database Design - Database Maintenance - Database Integration with Sales and Marketing Functions With our leading edge technology, you will receive continuous updates through the internet, so you will always be working with the latest available data. We provide this service for one country, or we can arrange it for all Central America and the Caribbean.
We can manage totally or partially your Customer Service Program, or if your company does not have one, we can design one for you. We can design Client Follow Up Programs, Physical Customer Service Stations at Points of Sale, 800 Phone Lines, Internet Programs, and several other modalities. We provide this service for one country, or we can arrange it for all Central America and the Caribbean.
Are you looking for an efficient, fast and inexpensive way to review the status of the distribution and exhibition of your products at the Points of Sale? We run fast and simple Distribution and Exhibition Spot Checks for your products in supermarkets, drugstores and other points of sale. You can use this service in an independent manner, or combine it with the sophisticated services that specialized companies provide, in order to achieve better and more updated information. We provide this service for one country, or we can arrange it for all Central America and the Caribbean.
Among the most powerful and affective resources to improve Customer Service Programs Execution, there is undoubtedly the Mysterious Shopper Program. It is amazing that so few companies actually use this program in Latin America. We can design complete Mysterious Shopper Programs for any industry.. We have complete programs with the following modalities: - Telephone Checks - Physical Shoppers - Combined Programs We provide this service for one country, or we can arrange it for all Central America and the Caribbean.
We conduct complete Quality Assurance Programs and Customer Satisfaction Surveys. We provide this service for one country, or we can arrange it for all Central America and the Caribbean.
Information Systems Solutions
We have complete solutions for all your Information Systems needs. From Complete Outsourcing of your Computer Department to Partial Integrations and Special Support Programs
Do you need somebody to help you with the small computing tasks that interrupt and make slower your business processes? Do you need somebody to install a computer network? Somebody to fix your equipment? Somebody to design an Access Database? Somebody to train your personnel in the use of Word or Excel? We have an extensive network of Associated Consultants with different specialties in hardware and software.. The principal advantage to hire then through us is that you will be dealing with capable and responsible persons.
Support Services
Welcome to: Guatemala - El Salvador - Honduras - Nicaragua - Costa Rica - Panama - Dominican Republic We can provide Integral Assistance in the Startup of your company in any of these countries.. We Taylor our service to your specific needs, and include referrals with knowledgeable professionals in all specialties, so we can guaranty a smooth Take Off for your New Business Launch.
Finally you have found the "Super Star" that will make the difference for your business. His talent is so special that you are bringing him as an Expatriate to your Country. Now it becomes crucial to make him feel comfortable in his new destiny, as well as his family, so they can provide support for his activities. We offer our Specialized Executive Relocation Program. Following are some frequent features of this Service: - Familiarization Program with Assigned Guide - Initial Lodging and Transportation - Housing Assistance - Residence and Working Permit - Household Customs Clearing Assistance - Schools - Shopping Guidance - Clubs - Spousal and Family Activities Organization As a final product of this service, we will deliver a "happy executive", that will rapidly integrate to his new environment, with the support of his spouse and family, so he will be ready to concentrate in his work and in making the difference for your company.
Does your company have a valuable executive that is near to end his cycle, after long years, with a history of important contributions to your company as a result of his involvement and loyalty? Would you like to give him something more than a check and the golden watch to show your gratitude? Would you like to start a new tradition in your company to make the difference? Our Taylor designed Outplacement Program includes a complete and objective evaluation of the skills and potential of this executive, to help him to reorient his new life. We assign a coach to work with this executive in a strategic plan, evaluating all the possible options. Finally, we provide all the support services needed for the implementation of his plan
Projects
We have a network of Associate Consultants to implement any type of Human Resources Projects. Our most frequent projects are: - Organizational Climate Diagnostic - Employee Satisfaction Survey - Job Descriptions - Compensation Analysis - Human Resources Strategic Planning
Training
We have a network of the best Associate Trainers for the implementation of Training Programs in your company. Our most frequent training programs are: - Salespersons Training - Motivational Programs - Simulations and Management Games
Specialized Services
We have a network of the best Attorneys specialized in Administrative and Labor Related Cases.
We have alliances with the best Accounting Firms in each country for your necessities. We offer from Complete Outsourcing to specific Audits and Tasks
We offer the following specialized services: - Current Collection Service - Recovery of Aging Accounts - Judicial Procedures Current Collection Service Our service can consist only in telemarketing calls for preparation and verification of account receivables, or we can take care of the complete process, including physical collection and deposits to client's bank account. Recovery of Aging Accounts Aging accounts and clients that refuse to pay. Judicial Procedures When everything else fails.
Internet
Our sister company AMBI is a fully accredited Domain Wholesaler for .com .net and . org domains. We have direct access to Internic's database, so we offer real time domain registrations.
We offer several Web Hosting alternatives in our own Dedicated Web Servers located in the US.
We have our own E-mail Server through we offer a variety of email solutions to clients in the region.
Resources
Why use the Plus-32 system?
Who is sitting in front of you? What are this person's weak points, strong points? Are they Patient, Aggressive, Detail Oriented, Emotionally stable, Persuasive? Will you have problems down the road? If hired, could this person upset the other employees? Do they "fit" in your department...Will they work with your management style? Does the person have management potential or will they always require supervision? Can the applicant handle stress...How much? Do they have personal problems... are they likely to bring them to work and make them "your" problems ? Do they have a good memory for details...Can they retain information quickly? Will they need training...How do you train and motivate them?
Hiring the right person for a position can be challenging if not downright impossible without the proper tools and information. Let's face it, we wouldn't build a house without a set of blueprints and the correct tools so why should building a winning team be any different ? The resume is a start but : 1- Is the information on the resume correct ? Compare it to our personality profile and see if it matches. 2- Does the applicants character and talent traits match the achievements on the resume? 3- Does the applicant have the right character and talent traits to work well with your people, your management style? 4- Does the applicant have the ability to learn quickly? 5- What training will the applicant need and what is the best method to train them? 6- What is the best position on the team or in the department for the applicant to succeed? 7- Who would be the best mentor for this applicant? The Plus-32 system will provide the answers to the above questions and more. The 18 different tests will provide a "blueprint" for the applicant to succeed or show you the applicant does not have what it takes to succeed in your company. With a bad hire costing thousands of dollars and loss production, you can't afford not to test. One bad hire could result in other good employees quitting because of disruption and low moral caused by the bad hire. Let's look at a typical sales hire and how our system works. You would first test the top sales people in your company to see what their character and talent traits are and what type of personality they have. You would then use our Auto bench program to automatically set a benchmark file in which to gauge applicants. Next, you would give the top salespeople a sales aptitude test to see at what level they are at. With this information we are now ready to test applicants. The applicants could mail, fax or e-mail their resume for your review. You would review the resumes and select the ones that seem to fit your company and have the right education and experience. Your next step would be to administer a personality profile to each one of the selected applicants by faxing or E-mailing them the simple 60 word profile sheet to fill out and fax or E-mail back. When the applicants have completed the profile sheets and the reports run, you would then review the reports to see if they match the resume. Are they aggressive, detailed, persuasive etc. Did they pass the benchmark test compared to your best salespeople? At this point you would select the ones who passed the benchmark test for a sales aptitude test to see if they are at the same level as your best salespeople and where they will need training. Again, the test may be faxed, mailed or E-mailed to the applicants. When the sales tests are returned and processed, you would select the ones who made the grade and do a background check.
Now you have most of the information you need to make an informed hiring decision. At this point you have: 1- Weeded out all applicants that would not fit the position or work out in your company 2- Selected the top applicants with the most potential and have an in-depth report allowing you to know more about them than their best friend, complete with interview questions based on their excessive traits. 3- You have all this without even meeting them and spending time and money getting them to your location. At this point you bring them in for your interviewing process. If more than one person needs to interview them, the reports should be sent to each of the interviewers along with the last interviewers remarks. This procedure may be used with our different tests for each department to insure you hire right the first time. Our trained staff will help set up the tests you need along with answering any questions you may have. With hiring mistakes costing thousands of dollars, competitive pressures necessitate hiring right the first time. In order to do this, we must have a complete picture of an applicant's or employees strengths and weaknesses and how they will fit into your organization. This picture must include an assessment of their skills, their personality, their work ethic and consideration of compatibility with the immediate supervisor. With 18 different testing programs and unlimited tests, you can be sure of hiring and promoting right the first time.
PL Millenium - Human Resources and Payroll Processing Software
Easily take control of all the Administrative Tasks of your employees and easily process Payroll Related Tasks. Dynamically controls each employee including complete integration of digital filing. Payroll by department or by profit center. Calculates automatically Termination Payments, according to local labor laws for each Country Includes its own database engine, so it runs in any platform, without the need to purchase additional expensive database engines or any other component.
